By using the power point please
Part 1 :
In your opinion/words, identify some steps supervisors can take to improve their team’s productivity.
write with 150+ words.
Part 2 another APA apart ..
What are some of the primary reasons people resist change?
What are some of the ways a team leader can help change to be accepted?
Compare and contrast formal groups and informal groups.
Explain the importance of leadership in both types of groups.
must be written in an APA Style of Writing, no less than 400 words, with multiple academic resources and citations to support the content of the case study.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
CHAPTER 12
MANAGING CONFLICT, STRESS, AND TIME
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Identify the causes of conflict
Discuss conflict management styles and identify when each would be appropriate
Describe principled negotiation
Explain why modern life makes us particularly vulnerable to stress
Describe both the costs and the benefits of stress
LEARNING OBJECTIVES
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Explain the major causes of stress
Compare and contrast Type A behavior and Type B behavior
Elaborate on personal ways to cope with stress
Discuss some ways to effectively manage time
LEARNING OBJECTIVES
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
CAUSES OF CONFLICT
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
EXHIBIT 12.1 – INTERPERSONAL CONFLICT MANAGEMENT STYLES
Source: Adapted from Thomas Ruble and Kenneth Thomas, “Support for a Two-Dimensional Model of Conflict Behavior,” Organizational Behavior and Human Performance, Vol. 16 (1976), 145. Reprinted with permission from Elsevier.
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
CONFLICT MANAGEMENT STYLES
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Negotiation on the merits by:
Separating the people from the problem
Focusing on interests, not positions
Generating a variety of possibilities before deciding what to do
Insisting the result be based on some objective standard
Positional bargaining results in win-lose or lose-lose outcomes
PRINCIPLED NEGOTIATION
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Evaluating conflict style
Helps reevaluate and enhance one’s behavior
Identifying conflict behaviors
Helps eliminate negative and neutral behaviors and practice positive confrontation reduction skills
THREE-STEP PROGRAM FOR CONFLICT RESOLUTION
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Learning confrontation reduction skills
Active listening
Empathizing and disarming
Inquiring
Using “I feel” statements
THREE-STEP PROGRAM FOR CONFLICT RESOLUTION
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
STRATEGIES FOR COPING WITH DIFFICULT BEHAVIOR
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
STRATEGIES FOR COPING WITH DIFFICULT BEHAVIOR
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Any external stimulus that causes wear and tear on one’s psychological or physical well-being
Job stress
Arises from the interaction of people and their jobs
Characterized by changes within people that force them to deviate from their normal functioning
Disrupts the body’s equilibrium, generating a fight-or-flight chemical reaction
STRESS
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
COSTS AND BENEFITS OF STRESS
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Life event: Anything that causes a person to deviate from normal functioning
Personal psychological makeup
Type A behavior: Trying to accomplish too much in a short time and struggling against time and other people to accomplish one’s ends
Type B behavior: Being calmer than someone with Type A behavior, devoting time to exercise, and being realistic in estimating the time it takes to complete an assignment
MAJOR CAUSES OF STRESS
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
EXHIBIT 12.7 – ORGANIZATIONAL AND WORK-RELATED FACTORS THAT CAUSE EXCESSIVE STRESS
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Burnout: Malady caused by excessive stress in the setting where people invest most of their time and energy
Characteristics of candidates for job burnout
Experience stress caused predominantly by job-related stressors
Are idealistic and/or self-motivated achievers
Seek unattainable goals
MAJOR CAUSES OF STRESS
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
PHASES OF BURNOUT
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Engaging in physical exercise
Makes people less prone to the adverse effects of stress
Practicing relaxation techniques
WAYS TO COPE WITH PERSONAL STRESS
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Gaining a sense of control
Plan ahead, and identify long- and short-term goals
Get to know and like yourself
Perceive situations as challenges and not problems
Take a long vacation
Do things for others
WAYS TO COPE WITH PERSONAL STRESS
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Provide yourself with positive reinforcement when you do a task well
Developing and maintaining good interpersonal relationships
WAYS TO COPE WITH PERSONAL STRESS
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
RELAXATION TECHNIQUES
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
STRATEGIES THAT MAKE YOU FEEL GREAT
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Ability to use one’s time to get things done when they should be done
Techniques
Maintain a time log to track how your time is spent
Set priorities to make the most of your time
Handle the common time wasters
TIME MANAGEMENT
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
EXHIBIT 12.12 – EIGHT COMMON SUPERVISORY TIME WASTERS
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Set priorities and do not procrastinate
Manage emails and phone calls effectively
Make your meetings effective
Learn to delegate
Handle people who drop in
Be decisive
Get organized and stay on top of paperwork
Avoid distractions and interruptions
HOW TO USE YOUR TIME MORE EFFECTIVELY
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
*
Burnout
Integration process
Life event
Principled negotiation
Stress
Time management
Type A behavior
Type B behavior
HOW TO USE YOUR TIME MORE EFFECTIVELY
12–*
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Why Choose Us
- 100% non-plagiarized Papers
- 24/7 /365 Service Available
- Affordable Prices
- Any Paper, Urgency, and Subject
- Will complete your papers in 6 hours
- On-time Delivery
- Money-back and Privacy guarantees
- Unlimited Amendments upon request
- Satisfaction guarantee
How it Works
- Click on the “Place Order” tab at the top menu or “Order Now” icon at the bottom and a new page will appear with an order form to be filled.
- Fill in your paper’s requirements in the "PAPER DETAILS" section.
- Fill in your paper’s academic level, deadline, and the required number of pages from the drop-down menus.
- Click “CREATE ACCOUNT & SIGN IN” to enter your registration details and get an account with us for record-keeping and then, click on “PROCEED TO CHECKOUT” at the bottom of the page.
- From there, the payment sections will show, follow the guided payment process and your order will be available for our writing team to work on it.